Bellevue, WA improves responsiveness to COVID-19 questions with MyBellevue chatbot

Bellevue, WA MyBellevue Chatbot COVID-19 Responsiveness

In Progress

Bellevue officials worked with Microsoft to deploy an AI-enabled chatbot from the city's website. Residents click on the chat button, select from six languages, and enter their questions about COVID-19 services. This bot answers more than 95 distinct questions and adds to this inventory as the city updates relevant pages. MyBellevue refers residents to departmental contacts if it is unable to answer questions.

Outbreak / COVID chat Digital Services Citizen Services Artificial Intelligence (AI)

Bellevue, WA

Municipality in Washington

United States

Vendors

Microsoft

At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create.

Newsworthy

New AI guides residents to COVID-19 resources | City of Bellevue

To guide residents and businesses to needed COVID-19 resources faster and easier, the city has introduced a chatbot on its website, using artificial intelligence to improve online service delivery during these times. Service First and other staff are still available to take phone calls and emails.

Awards

CDG Digital Cities Survey Award

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