Cleveland, OH is reducing 911 hold times by redirecting 911 calls to Cuyahoga County dispatchers

Cleveland, OH 911 emergency dispatch transfers to county

The City of Cleveland is making changes to its 911 emergency dispatch to reduce hold times for callers. The change involves redirecting 911 calls made from cell phones in the city to Cuyahoga County dispatchers. The county dispatchers will collect and verify basic information before transferring the call to the appropriate service. The county is actively hiring more dispatchers in order to take on as many as 400,000 calls from Cleveland cell phones.

CO

Cleveland, OH

Municipality in Ohio

United States

Governments Involved

CC

Cuyahoga County, OH

United States