Knoxville, TN continues the evolution of 311 Chatbot with expanded services and accessibility

Knoxville, TN 311 Chatbot Expanded Services Accessibility

The city's 311 Center for Service Innovation created the chatbot in March 2020 as a 24-hour resource for COVID-19 services. The 311 Chatbot also provided information about completing the U.S. Census. City and county staffers collaborated on connections to housing, healthcare, and job services through the bot. Local organization Centro Hispano de East TN shaped the bot's Spanish-language capabilities for equal service in two languages.

KT

Knoxville, TN

Municipality in Tennessee

United States