Madison, WI partnered with SPIDR Tech to launch an automated text message platform for 911 callers

Madison, WI automated text message platform for 911 callers

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The Madison Police Department partnered with SPIDR Tech to launch a platform which uses the emergency dispatch system to send automated text messages to 911 callers. The text message provides a summary of their call and once the event is cleared by officers an additional text message offers an opportunity for the caller to provide feedback on their experience. To avoid endangering victims, reports of sexual assault, domestic disturbances and 911 hang-ups will not trigger the text messages.

Surveys Communications Public Private Partnership (PPP)Emergency Services

Madison, WI

Municipality in Wisconsin

United States

Vendors

SPIDR Tech

SPIDR Engage allows law enforcement agencies to use their own data to automatically engage their citizens using victim follow-ups, citizen request followups, targeted surveys and more.

Newsworthy

New Madison, Wis., Police Tech Sends Texts to 911 Callers

A new technology platform launched by the Madison, Wis., Police Department on Wednesday will send automated text messages to people who call 911 or are victims of crimes, department officials said.

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The Madison Police Department will now send automated text messages to people who call 911 or are victims of crimes.

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