Rochdale Metropolitan Borough Council, GB streamlines help for the vulnerable with Citizen Space

Rochdale Metropolitan Borough Council, GB Citizen Space

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Call center staffers used ad-hoc methods to document public contacts before COVID-19. Rochdale created internal surveys for incoming and follow-up calls in Citizen Space. Survey responses allowed the council to identify hotspots of adult care needs during the pandemic. PDF copies of survey responses were sent to the appropriate departments or organizations, thus ensuring personalized care for vulnerable residents.

Surveys Health & Human Services Outbreak / COVID Community Services

Rochdale Metropolitan Borough Council, GB

Metropolitan council in England

United Kingdom

Products

Citizen Space

Next-generation engagement tools for 21st century democracy.

Vendors

Delib

Our technology is created with the dual intent of making democracy accessible for citizens beyond the ballot box, and simplifying the process of engaging with citizens in everyday democratic decisions.

Newsworthy

How Citizen Space became an essential tool in Rochdale’s emergency COVID response - Delib

Rochdale used Citizen Space as a data capture tool for their emergency call centre team

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