Stafford County, VA develops Ask Blu platform for enhanced public communication and customer service
Stafford County, VA Ask Blu Communication Service Platform
The Ask Blu platform features an AI-powered chatbot for around-the-clock answers to questions about public services. The chatbot and a mobile app are available for service requests through the county's 311 system. Additional resources in the platform include location-specific newsletters about county services and the Blu's Academy suite of citizen education videos. Local officials used the Great Blue Heron as the platform's mascot because of community efforts to protect their nests.
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Government Experience Awards 2023: Enhancing Access and Efficiency
The seventh annual Government Experience Awards honors jurisdictions that have elevated tech standards to establish an intuitive, customer-centric approach in delivering essential resident services.
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