Treviso, VEN automates ID card renewals and other services with the Angela virtual assistant
Treviso, VEN Angela Virtual Assistant ID Card Renewal
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The AI-powered chatbot is built on the QuestIT Algho platform and named after the city's first female council member. Angela schedules ID renewal appointments, provides online application forms, and answers questions about card services. Treviso residents can also report lost or stolen electoral cards and change addresses through the bot. This service is activated from the lower-right corner of the city's website and accepts questions by text or voice message.
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