City of Lincoln Council, GB improves council home services with Housing Repairs booking system

City of Lincoln Council, GB Housing Repairs Booking System

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This first-in-the-UK system frees telephone lines for emergency calls and expedites service to housing communities. Council home tenants fill out an online form to book non-emergency repairs. Each user enters their postcode, selects their address, and chooses common issues like damaged doors and mold. The Housing Repairs system asks for descriptions and photos of housing issues. Bookings are completed entirely online and updated by text or email.

Digital Services Affordable Housing Community Services

City of Lincoln Council, GB

Non-metropolitan district in England

United Kingdom

Newsworthy

Lincoln Council launches online tool to report housing repairs | UKAuthority

New reporting system for Housing Repairs launched for city council tenants – City of Lincoln Council

New reporting system for Housing Repairs launched for city council tenants

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