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Best of 2020

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Projects (34)Products Stories (12)Discussions (1)
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Human centered design in digital transformation

The City of Unley’s Digital Transformation Lead, Alex Keay and Spatial and Business Intelligence Analyst, Stephen Yates talk about their “do more with less” approach to digital transformation and service delivery.

Best of 2020+4
TC

The City of Unley, SA

AU flag

Australia

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Montgomery County encourages copying as a creative act

Michael Baskin, Chief Innovation Officer for Montgomery County, shares how they’re working to create a more “human government” by taking some best practices from others and making them their own.

Best of 2020+3
MC

Montgomery County, MD

US flag

United States

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Want cross-functional innovation? Use Tiger Teams, plus more

Saad Bashir, Chief Technology Officer for the City of Seattle shares his thoughts on what’s holding local government innovation back and how to overcome it.

Best of 2020+2
SW

Seattle, WA

US flag

United States

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6 Tips for creating a culture of innovation in your city

In order for real, sustained change to happen in local government, there needs to be a deeply rooted culture of innovation throughout the agency. We dive into 6 pieces of advice from London Ontario's Director of Information Technology, Mat Daley.

Best of 2020+2
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Durban, SA emphasises harm reduction to address addiction

The city leveraged strong partnerships to provide services to its homeless population during the pandemic. The result was the country’s largest and most successful drug withdrawal treatment programme.

Best of 2020+3
eK

eThekwini, KZN

ZA flag

South Africa

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Corona, CA goes virtual to re-envision how government works

The city pioneered a cloud-based VDI system that allows for secure, remote operations and introduces the possibility of a flexible, on-demand local government workforce.

Best of 2020+3
CC

Corona, CA

US flag

United States

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Fingal County, IE, uses app to foster and reward engagement

The Council is seeking to make the local-decision making process more inclusive via a mobile app that offers incentives for answering consultations.

Best of 2020+2
FC

Fingal County Council, IE

IE flag

Ireland

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Clark County, NV puts a hybrid spin on local government

The county’s human-centered approach promotes modernized services and workplace policies, while also retaining person-to-person connection.

Best of 2020+1
CC

Clark County, NV

US flag

United States

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Darwin takes a holistic approach to smart city technology

The Northern Territory capital has rolled out Australia’s largest smart city project, targeting public safety, environmental factors, and quality of life enhancements.

Best of 2020+4
DN

Darwin, NT

AU flag

Australia

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9 Trends in Trash: Smart Tech, Public Shaming & More

Local communities are employing innovative techniques, from high-tech trash bins to low-tech stickers and peer pressure, to clean up their waste management systems.

Best of 2020+1
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London, ON takes technology beyond its city limits

From information security and AI to big-picture thinking around leadership, the city pairs technology with a thoughtful management approach to drive results beyond its borders.

Best of 2020+4
LO

London, ON

CA flag

Canada

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Mississauga, ON modernizes procurement

Rather than use a pricey out-of-the-box solution, the city adopted a “Made in Mississauga” approach to digitize processes and lay the groundwork for more innovation.

Best of 2020+1
MO

Mississauga, ON

CA flag

Canada

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