Ten local government chatbots that are making a difference
The list of local government chatbot names grows by the day, as municipalities and county governments keep finding new ways to utilize this cyber workforce to improve services and reduce costs.
Cabarrus County, NC reinvents internal forms using chatbots
The county’s IT department is promoting a human-centered approach to workflows and internal requests. The result is an easy-to-use administrative process that frees up county workers to spend more time serving citizens.
Cabarrus County, NC
United States
Citizen Engagement Part 2: One-click engagement on the go
Williamsburg, VA and Arlington, TX share their use cases with Citibot - an AI driven chatbot that enables community engagement via text message or web chat.
Williamsburg, VA
United States
Meet "Alex" - the Gilbert, AZ Open Data Avatar
Gilbert, AZ is making open data accessible and engaging through an interactive avatar.
Gilbert, AZ
United States
Tulsa's Court Texting Bot
Automated text reminders help Tulsa, Oklahoma's citizens pay municipal court fees on time and avoid fines.
Tulsa, OK
United States
Cary tracks opioid use by analyzing sewer data
This innovative approach utilizes drug-sniffing robots placed at key locations in the city's sewage system to analyze drug use trends.
Cary, NC
United States
Arlington, TX tests sidewalk delivery devices
Personal delivery device company Marble was the first company to test out devices in Arlington following the city's June 2018 resolution.
Arlington, TX
United States