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Ten local government chatbots that are making a difference

The list of local government chatbot names grows by the day, as municipalities and county governments keep finding new ways to utilize this cyber workforce to improve services and reduce costs.

Bots+4
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Cabarrus County, NC reinvents internal forms using chatbots

The county’s IT department is promoting a human-centered approach to workflows and internal requests. The result is an easy-to-use administrative process that frees up county workers to spend more time serving citizens.

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CC

Cabarrus County, NC

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United States

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Citizen Engagement Part 2: One-click engagement on the go

Williamsburg, VA and Arlington, TX share their use cases with Citibot - an AI driven chatbot that enables community engagement via text message or web chat.

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WV

Williamsburg, VA

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United States

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Meet "Alex" - the Gilbert, AZ Open Data Avatar

Gilbert, AZ is making open data accessible and engaging through an interactive avatar.

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GA

Gilbert, AZ

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United States

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Tulsa's Court Texting Bot

Automated text reminders help Tulsa, Oklahoma's citizens pay municipal court fees on time and avoid fines.

Bots+4
TO

Tulsa, OK

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United States

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Cary tracks opioid use by analyzing sewer data

This innovative approach utilizes drug-sniffing robots placed at key locations in the city's sewage system to analyze drug use trends.

Bots+2
CN

Cary, NC

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United States

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Arlington, TX tests sidewalk delivery devices

Personal delivery device company Marble was the first company to test out devices in Arlington following the city's June 2018 resolution.

Bots
AT

Arlington, TX

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United States

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