Sydney, NSW simplifies risk management and compliance by developing a cloud-based tool
City departments previously used spreadsheets and emailed reports to track risk management tasks. The new system provides a centralized resource for investigations, insurance claims, and risk assessments. An Executive Risk Report shows the status of ongoing actions, the effectiveness of controls, and residual risk levels. The platform offers department-level views and easy-to-use risk registers. Assigned coordinators can customize reports for specific departmental or project needs.
Sydney, NSW
Australia
Los Angeles County, CA improves customer experiences with Assessor's Office chatbot
The Assessor's Office undertook a six-year conversion of its software and applications to a cloud-based system. This project supported the creation of an AI-powered chatbot for easier navigation of a new office portal. Residents engage in conversations with the bot in search of current data about property taxes and propositions. The chatbot incorporates lessons learned from past conversations, updated data, and newly added portal features into future interactions.
Los Angeles County, CA
United States
Northern Beaches, NSW installs VMWare's SD-WAN solution for more resilient connectivity
Local officials approved SD-WAN's use in buildings essential for council operations. This cloud-based technology automatically identifies connectivity issues and transfers data using the fastest available connections. Northern Beaches recently agreed to use satellite broadband from Vocus Satellite - Starlink in addition to its fiber-optic cable network. SD-WAN ensures the council's continuity of operations during natural disasters and other emergency situations.
Northern Beaches, NSW
Australia
Washington, DC collaborates with Amazon on cloud skills training for incarcerated individuals
The 10-week training course prepared participants for the AWS Certified Cloud Practitioner exam. Resources like American Prison Data Systems tablets and expanded computer lab availability supported training on in-demand skills. DC Corrections selected participants with felony records who had not earned university degrees for its pilot cohort. The program trained graduates for careers with sufficient salaries for financial stability and restitution.
Washington, DC
United States
Alcobendas, MD modernizes its IT systems with cloud-based infrastructure from Kyndryl
Municipal officials are working with Kyndryl on switching aging computer systems to a private cloud. This cloud operates on a pay-as-you-use model focused on system usage rather than broader licenses or subscriptions. A virtual User Assistance Center connects city employees to productivity applications as they work from home or the field. Kyndryl's solution improves the security of municipal data and expands digital services for the public.
Alcobendas, MD
Spain
City of Lincoln Council, GB simplifies council housing management with Civica cloud-based services
Lincoln will integrate Cx Asset Management, Cx Contractor, and Cx Housing Management software into its housing service. A cloud-based system supports an online portal for housing applications, tenant requests, and communications. Council employees and contractors can track maintenance requests from start to finish from mobile devices. The city's five-year contract with Civica streamlines operations across 13,000 properties including homes and parking lots.
City of Lincoln Council, GB
United Kingdom
Denver, CO supports evidence-based responses to emerging issues with Snowflake data platform
Denver undertook a multi-year process to improve services by removing data siloes between departments. Implementation of Snowflake's data hub was combined with new data standards from the Technology Services team for maximum impact. This central resource was first used for Denver's responses to opioid abuse and impact estimates for changes in solid-waste services. Future plans for artificial intelligence integration will increase the hub's role in municipal decision-making.
Denver, CO
United States
Cook County, IL trains veterans for IT employment at the Chicago Cook Technology Academy
Cook County, Microsoft, and National Able Network are hosting five training cohorts through 2024. Each seven-week session teaches cloud administration or development to military veterans moving into civilian careers. Graduates of the Chicago Cook Technology Academy receive interviews for entry-level positions with the county's partner employers. County officials used $750,000 in federal ARPA funding to cover free training in high-demand technical fields.
Cook County, IL
United States
Anaheim, CA uses Iteris ClearAsset and ClearGuide solutions for improved traffic management
The cloud-based programs allow Anaheim to monitor high-capacity roads without manual inspections. ClearAsset creates a centralized inventory of smart traffic technology across the city and anticipates maintenance needs. ClearGuide's Arterial Performance Measures (APM) module gathers real-time data on travel times for traffic light retiming and congestion identification. APM also evaluates how current traffic conditions impact surrounding highways.
Anaheim, CA
United States
Bay of Plenty Regional Council, NZ creates the GeoPest data collection tool for pest surveillance
Bay of Plenty's biosecurity team worked with an outside developer on the cloud-based system. GeoPest allows field staff to gather photos and notes during property inspections. Mobile and desktop interfaces support automated dashboard updates as well as quick communications with office staff. Bay of Plenty initially rolled out GeoPest for invasive plants before expanding to nuisance animals. GeoPest improves enforcement of the council's 10-year Regional Pest Management Plan.
Bay of Plenty Regional Council, NZ
New Zealand
Birmingham City Council, GB streamlines field worker routing and data entry with Guardian app
An eight-week study identified challenges for field workers including lack of connectivity and siloed reporting systems. The cloud-based Guardian app provides a single view of service requests, notes, and assignments across departments. Council officials anticipate reduced data errors and more efficient deployment of 7,000 employees in areas from Fire & Risk to Elective Education. Birmingham City Council received £350,000 from the Local Digital Fund for the app's development.
Birmingham City Council, GB
United Kingdom
Victoria Daly, NT swaps regional data storage system for a more efficient cloud-based platform
Council officials pursued an alternative for a CouncilBiz system shared with other regional councils. The new system enables customization of apps and features by department rather than a one-size-fits-all approach. Two-factor authentication prevents unauthorized access, while a mobile-friendly design supports remote access by employees. Local officials estimate an annual savings of AUD 157,000 in the system's first five years from pay-as-you-go licenses and improved productivity.
Victoria Daly, NT
Australia