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Sydney, NSW simplifies risk management and compliance by developing a cloud-based tool

City departments previously used spreadsheets and emailed reports to track risk management tasks. The new system provides a centralized resource for investigations, insurance claims, and risk assessments. An Executive Risk Report shows the status of ongoing actions, the effectiveness of controls, and residual risk levels. The platform offers department-level views and easy-to-use risk registers. Assigned coordinators can customize reports for specific departmental or project needs.

Cloud Computing+3
SN

Sydney, NSW

AU flag

Australia

Los Angeles County, CA improves customer experiences with Assessor's Office chatbot

The Assessor's Office undertook a six-year conversion of its software and applications to a cloud-based system. This project supported the creation of an AI-powered chatbot for easier navigation of a new office portal. Residents engage in conversations with the bot in search of current data about property taxes and propositions. The chatbot incorporates lessons learned from past conversations, updated data, and newly added portal features into future interactions.

Cloud Computing+4
LA

Los Angeles County, CA

US flag

United States

Northern Beaches, NSW installs VMWare's SD-WAN solution for more resilient connectivity

Local officials approved SD-WAN's use in buildings essential for council operations. This cloud-based technology automatically identifies connectivity issues and transfers data using the fastest available connections. Northern Beaches recently agreed to use satellite broadband from Vocus Satellite - Starlink in addition to its fiber-optic cable network. SD-WAN ensures the council's continuity of operations during natural disasters and other emergency situations.

Cloud Computing+4
NB

Northern Beaches, NSW

AU flag

Australia

Washington, DC collaborates with Amazon on cloud skills training for incarcerated individuals

The 10-week training course prepared participants for the AWS Certified Cloud Practitioner exam. Resources like American Prison Data Systems tablets and expanded computer lab availability supported training on in-demand skills. DC Corrections selected participants with felony records who had not earned university degrees for its pilot cohort. The program trained graduates for careers with sufficient salaries for financial stability and restitution.

Cloud Computing+3
WD

Washington, DC

US flag

United States

Alcobendas, MD modernizes its IT systems with cloud-based infrastructure from Kyndryl

Municipal officials are working with Kyndryl on switching aging computer systems to a private cloud. This cloud operates on a pay-as-you-use model focused on system usage rather than broader licenses or subscriptions. A virtual User Assistance Center connects city employees to productivity applications as they work from home or the field. Kyndryl's solution improves the security of municipal data and expands digital services for the public.

Cloud Computing+3
AM

Alcobendas, MD

ES flag

Spain

City of Lincoln Council, GB simplifies council housing management with Civica cloud-based services

Lincoln will integrate Cx Asset Management, Cx Contractor, and Cx Housing Management software into its housing service. A cloud-based system supports an online portal for housing applications, tenant requests, and communications. Council employees and contractors can track maintenance requests from start to finish from mobile devices. The city's five-year contract with Civica streamlines operations across 13,000 properties including homes and parking lots.

Cloud Computing+2
Co

City of Lincoln Council, GB

GB flag

United Kingdom

Denver, CO supports evidence-based responses to emerging issues with Snowflake data platform

Denver undertook a multi-year process to improve services by removing data siloes between departments. Implementation of Snowflake's data hub was combined with new data standards from the Technology Services team for maximum impact. This central resource was first used for Denver's responses to opioid abuse and impact estimates for changes in solid-waste services. Future plans for artificial intelligence integration will increase the hub's role in municipal decision-making.

Cloud Computing+3
DC

Denver, CO

US flag

United States

Cook County, IL trains veterans for IT employment at the Chicago Cook Technology Academy

Cook County, Microsoft, and National Able Network are hosting five training cohorts through 2024. Each seven-week session teaches cloud administration or development to military veterans moving into civilian careers. Graduates of the Chicago Cook Technology Academy receive interviews for entry-level positions with the county's partner employers. County officials used $750,000 in federal ARPA funding to cover free training in high-demand technical fields.

Cloud Computing+3
CC

Cook County, IL

US flag

United States

Anaheim, CA uses Iteris ClearAsset and ClearGuide solutions for improved traffic management

The cloud-based programs allow Anaheim to monitor high-capacity roads without manual inspections. ClearAsset creates a centralized inventory of smart traffic technology across the city and anticipates maintenance needs. ClearGuide's Arterial Performance Measures (APM) module gathers real-time data on travel times for traffic light retiming and congestion identification. APM also evaluates how current traffic conditions impact surrounding highways.

Cloud Computing+4
AC

Anaheim, CA

US flag

United States

Bay of Plenty Regional Council, NZ creates the GeoPest data collection tool for pest surveillance

Bay of Plenty's biosecurity team worked with an outside developer on the cloud-based system. GeoPest allows field staff to gather photos and notes during property inspections. Mobile and desktop interfaces support automated dashboard updates as well as quick communications with office staff. Bay of Plenty initially rolled out GeoPest for invasive plants before expanding to nuisance animals. GeoPest improves enforcement of the council's 10-year Regional Pest Management Plan.

Cloud Computing+3
Bo

Bay of Plenty Regional Council, NZ

NZ flag

New Zealand

Birmingham City Council, GB streamlines field worker routing and data entry with Guardian app

An eight-week study identified challenges for field workers including lack of connectivity and siloed reporting systems. The cloud-based Guardian app provides a single view of service requests, notes, and assignments across departments. Council officials anticipate reduced data errors and more efficient deployment of 7,000 employees in areas from Fire & Risk to Elective Education. Birmingham City Council received £350,000 from the Local Digital Fund for the app's development.

Cloud Computing+4
BC

Birmingham City Council, GB

GB flag

United Kingdom

Victoria Daly, NT swaps regional data storage system for a more efficient cloud-based platform

Council officials pursued an alternative for a CouncilBiz system shared with other regional councils. The new system enables customization of apps and features by department rather than a one-size-fits-all approach. Two-factor authentication prevents unauthorized access, while a mobile-friendly design supports remote access by employees. Local officials estimate an annual savings of AUD 157,000 in the system's first five years from pay-as-you-go licenses and improved productivity.

Cloud Computing+4
VD

Victoria Daly, NT

AU flag

Australia

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