Hume, VIC
City in Victoria
Australia
Hume, VIC streamlines customer support and record management with Connect CRM system
The Hume Connect platform creates a single view of all resident interactions with council departments. Hume's switch from its previous system reduced 1,314 service categories to 361 and integrated siloed records. Customer calls from phone numbers on file open Golden Records on the support team's monitors for informed conversations. Hume Connect also supports mapping and navigation functions for field staff in need of exact locations for service requests.
Hume, VIC
Australia
Hume, VIC encourages migrant-owned businesses through StartNorth Accelerator
The StartNorth Accelerator is a partnership between Hume and local nonprofit ygap to support small business growth. The accelerator's First Gens program provides five days of hands-on training to businesses owned by refugees and migrants. Participants later receive three months of customized support in areas like marketing, customer service, and networking.
Hume, VIC
Australia