Järvenpää, FI is piloting Kunta-Kati the AI chatbot as its new customer service representative
The City of Järvenpää partnered with Accenture and Boost.ai to pilot a "fixed-term employment relationship" with Kunta-Kati acting as the city's new customer service representative. Kunta-Kati uses artificial intelligence to understand urban issues and answer questions about the city. Whenever she is unable to answer a question Kunta-Kati directs the users to ask their question directly to the city's customer service staff.
Customer Relationship Management (CRM)+5
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Finland