London, ON

In order for real, sustained change to happen in local government, there needs to be a deeply rooted culture of innovation throughout the agency. We dive into 6 pieces of advice from London Ontario's Director of Information Technology, Mat Daley.

Not only has the city built a model to identify and support at-risk individuals sooner, it open sourced the code so any government can do the same.

Local communities are employing innovative techniques, from high-tech trash bins to low-tech stickers and peer pressure, to clean up their waste management systems.

From information security and AI to big-picture thinking around leadership, the city pairs technology with a thoughtful management approach to drive results beyond its borders.