Melton, VIC develops new venue booking system for improved user and employee experiences
Melton, VIC Swapping New Improved Venue Booking System
Complete
The previous system required multiple phone calls for each booking with 75% of contacts related to confirmations. Melton designed an online booking system that reduces personnel time and improves customer satisfaction. Event organizers find amenities and availability for each venue operated by the city. The system creates automated confirmations and simplifies bookings requiring multiple times or venues. City officials estimate AUD 160,000 per year in new revenue by maximizing facility rentals.
Attachments
Project Succeeded
The City of Melton was a finalist in the Customer Experience category at the MAV 2022 Awards for Excellence.
Related Projects
🚫 To join the discussion, sign up. It's free!