SS

Singapore, SG

City in SG

SG flag

Singapore

3.55m population
Websitemnd.gov.sg
Projects
1
Products Stories
1

Singapore, SG OneService Chatbot routes resident feedback and requests on messaging services

The Municipal Services Office developed an AI-enabled chatbot accessible by WhatsApp and Telegram. Residents message "Hi" to +65 9821 9004 on WhatsApp or @OneServiceSG Bot on Telegram and submit their requests. OneService Chatbot automatically categorizes the feedback or request type based on evaluations of user intent. Project leaders conducted a public beta with 450 users and created a chatbot avatar competition with the winner receiving S$600 in shopping vouchers.

chat+3
SS

Singapore, SG

SG flag

Singapore

  • About
  • Advertise
  • Help
  • Blog
  • Terms of Service
  • Privacy
  • Cookie Policy
  • Contact

© 2024 Govlaunch Inc.