Hume, VIC streamlines customer support and record management with Connect CRM system
Hume, VIC Connect CRM System Customer Support Management
Complete
The Hume Connect platform creates a single view of all resident interactions with council departments. Hume's switch from its previous system reduced 1,314 service categories to 361 and integrated siloed records. Customer calls from phone numbers on file open Golden Records on the support team's monitors for informed conversations. Hume Connect also supports mapping and navigation functions for field staff in need of exact locations for service requests.
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Project Succeeded
Hume City Council was a finalist in the Employee Experience category at the MAV 2022 Awards for Excellence.
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