King County, WA streamlines customer services and reduces costs with Lean management practices
King County, WA Lean Management Streamline Reduce Costs
King County combines frontline employee training with process improvements for better services. The Finance and Business Operations Division used Lean practices for property taxpayer sentiment measurements and a more efficient purchasing program. Trained staff members developed new methods for Medicaid enrollment and psychiatric evaluations in the county jail. The Executive Services, Public Health, and Transportation departments accounted for 60% of Lean efforts through three years.
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NACo Achievement Awards: Innovative Success Stories: Using Lean to Improve Finance Operations
King County, Washington is implementing Lean management to deliver government services more efficiently. Its goal is to become the Best Run Government in the United States. In 2013, King County’s central finance agency, the Finance and Business Operations Division (FBOD), launched its Lean journey to streamline operations, ensure we provide value to our customers, and create a
What is King County Achieving With Lean? - King County
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