Pori, FI introduces Chatbotti pilot to connect residents and visitors with digital resources
Pori, FI Chatbotti Pilot Digital Resources Connect
In Progress
A chatbot from Lekane Oy is available by clicking the bear icon on the city's main website and the Visit Pori website. The bot asks users a series of questions to identify pages that meet their needs. Chatbotti refers users to live chats with customer service officers when programmed questions are exhausted. The four-month pilot will evaluate user experiences and personnel hours saved with the bot's assistance.
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