Singapore, SG OneService Chatbot routes resident feedback and requests on messaging services

Singapore, SG OneService Chatbot Feedback Messaging Services

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The Municipal Services Office developed an AI-enabled chatbot accessible by WhatsApp and Telegram. Residents message "Hi" to +65 9821 9004 on WhatsApp or @OneServiceSG Bot on Telegram and submit their requests. OneService Chatbot automatically categorizes the feedback or request type based on evaluations of user intent. Project leaders conducted a public beta with 450 users and created a chatbot avatar competition with the winner receiving S$600 in shopping vouchers.

chat Bots Artificial Intelligence (AI)Customer Support

Singapore, SG

City in SG

Singapore

Links

OneService Chatbot

The OneService Chatbot allows residents to easily report municipal issues on the go via WhatsApp and Telegram.

Newsworthy

New AI-powered OneService Chatbot for easy reporting of municipal issues

New AI-powered OneService Chatbot for easy reporting of municipal issues 15 Jul 2021 As part of the National Artificial Intelligence...

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