Surf Coast, VIC aligns service requests across council departments with Lodge a Request form

Surf Coast, VIC Lodge a Request Service Form

Surf Coast previously required different forms for 99 services that slowed processing times. Lodge a Request consolidates print, email, and phone processes for 12 service categories into a single online form. The form includes an upload option for images and an opt-in toggle for tracking notifications from council staffers. Lodge a Request is the outcome of an updated customer request management system that improves collaboration across departments.

SC

Surf Coast, VIC

Shire in Victoria

Australia