Prince George, BC responds to misinformation about municipal operations with City Fact Check page
City staff identifies sources of disinformation and misinformation via user submission or trending topics on social media. Each fact check responds to the question with clear explanations of city policy, relevant documents, and historical data. The first round of fact checks covers topics like over-budget capital projects, staff salary increases, and asbestos in water pipes.
Prince George, BC
Canada
New York, NY streamlines public access to city services with MyCity online portal
The Mayor's Office of Technology and Innovation developed the portal over a 15-month period. Parents and guardians use MyCity to determine their eligibility for childcare assistance. Every MyCity user accesses a personal dashboard with updates about applications and eligibility. MyCity includes a 10-step benefits screener for services ranging from housing to ID cards. Existing features will be improved and new functions like small business assistance will be added during a rolling deployment.
New York, NY
United States
Mount Barker, SA introduces new website accessibility tool for customized user experiences
The accessibility tool is available by selecting the person icon on the right side of any council webpage. Website users can select from eight accessibility profiles including ADHD, dyslexia, and motor impairment. There are also customization options for 15 features ranging from text spacing to link highlights. The tool powered by UserWay includes text translation into more than 50 languages such as Arabic, Hindi, and Spanish.
Mount Barker, SA
Australia
Atlanta, GA ATLinBusiness Marketplace builds relationships between local suppliers and buyers
The digital marketplace focuses on B2B interactions among locally owned companies. Participating businesses create free accounts through the NowNetwork-powered platform in a few simple steps. Each company's profile includes products and services on offer along with diversity classifications and other operational details. An AI-enabled search tool connects buyers to suppliers based on profile matches. The ATLinBusiness Marketplace amplifies smaller vendors and boosts the local economy.
Atlanta, GA
United States
The Moray Council, GB guides struggling residents with the Worrying About Money? interactive tool
Visitors to the Worrying About Money? website are first asked about their financial problems. Each user's answers lead to recommended options including sanction challenges and cash grant applications. There is also a list of local and national organization contacts for residents in need of further assistance. Council officials and non-profit partners developed leaflets in English, Arabic, and Ukrainian with decision trees similar to the online version.
The Moray Council, GB
United Kingdom
Essex County Council, GB builds online community for unpaid carers with Mobilise service
The Mobilise digital platform supports 30,000 friends and family members who provide free care to loved ones in Essex County. Mobilise offers a free, five-email course as an introduction to the service's support tools. A three-minute online assessment results in a personalized checklist of next steps for each carer. Unpaid carers can email or talk one-on-one with dedicated support staff available every day. The platform also hosts 45-minute virtual visits for up to 12 carers per session.
Essex County Council, GB
United Kingdom
Greater Dandenong, VIC introduces single sign-in portal for a variety of council services
The council's IT team sought an alternative to siloed department systems requiring six separate log-in credentials. A year-long development process with vendors including Boomi, Okta, and Demonz Media was less expensive than competing products. The new system requires one sign-in credential for service requests, permit applications, and bin collection schedules. The portal translates information into 130 languages and reduces calls or emails about commonly asked questions.
Greater Dandenong, VIC
Australia
Glasgow City Council, GB supports connections between startups and investors with new platform
Glasgow built its Tech Ecosystem Platform using Dealroom. The Dashboard displays statistics on verified startups, investors, and employees in the city region. There are also bar graphs of investment rounds and job trends back to 2010. Platform users find collaborators and investors with industry-specific curated content or filtered searches. An Investment Heatmap highlights Glasgow's path to £2.6 billion in startup value with annual investment figures for 26 industries.
Glasgow City Council, GB
United Kingdom
Utrecht, UT Normal Rent initiative helps young tenants understand their right to affordable rent
The Normale Huur - Normal Rent - website explains tenant rights including clear pricing and privacy. Renters use a price-checking tool to determine if they are overpaying for their units based on price and amenities. There are also contacts for tenants facing unfair prices including legal services from the Huurteam and arbitration by the Rent Assessment Committee. Utrecht introduced this initiative ahead of a 2023 national law change supporting municipal efforts at fair rents.
Utrecht, UT
Netherlands
Lake Country, BC CityViz dashboard explains trends found in the 2021 Census of Population
The portal's Overview section displays quick facts on population changes, major industries, and household incomes. An Economic Indicators dashboard visualizes multi-year trends in unemployment rates and employment insurance beneficiaries. Community Profile pages for population, labor force, and housing provide glimpses into life in Lake Country. CityViz users can subscribe for notifications when the district adds or updates data.
Lake Country, BC
Canada
Herning, DK Climate-Friendly Display takes aim at carbon emissions produced by website visits
Visitors to any municipal webpage find the Climate-Friendly Display button in the top-right corner. This first-in-Denmark feature switches page contents from color to gray and hides data-heavy content like maps when activated. The Climate-Friendly Display also uses a common font from the most popular browsers to prevent unnecessary data downloads. Municipal officials anticipate up to 70% in emission reductions for each visit through reduced energy consumption.
Herning, DK
Denmark
Ajax, ON Diversity and Inclusion Web Portal consolidates resources and initiatives for community use
The portal highlights town efforts like Positive Spaces for LGBT community members and the #AjaxForAll anti-racism campaign. A Truth and Reconciliation section suggests ways residents can support Indigenous communities in the region. Town programs like the Ajax Shining Star Bursary Program for underserved students are accessible from the portal. Readers interested in Black-owned businesses also find a directory of 70 companies compiled by the Ajax Anti-Black Racism Task Force.
Ajax, ON
Canada