Tallahassee, FL protects utility customer identities with Voice ID biometrics system

Tallahassee, FL Voice ID Biometrics System Customer Protect

Complete

Tallahassee introduced the optional AI-enabled system for callers with utility account questions. Account holders register personal passphrases if they opt into the system. Voice ID analyzes unique characteristics in each user's voice based on the passphrase recording. A recorded voice or voice not identified by the system triggers additional authentication efforts. The system retrieves utility records for support staff once identification is confirmed.

Utility Billing Security Customer Support

Tallahassee, FL

Municipality in Florida

United States

Links

Voice ID | City of Tallahassee Utilities

The official website of the City of Tallahassee, Florida, a city which remembers its past while focusing on the future – a vibrant capital city: fostering a strong sense of community, cherishing our beautiful, natural environment, and ensuring economic opportunities for all our citizens.

Newsworthy

Digital Cities 2022: 125,000 to 249,999 Population Category

Honorees in this year’s Digital Cities Survey from the Center for Digital Government elevated their municipalities’ resilience, while bolstering services and prioritizing engagement with their residents.

Project Succeeded

Tallahassee registered 2,000 Voice ID participants during the program's first two weeks.

Awards

CDG Digital Cities Survey Award

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