Tallahassee, FL
Municipality in Florida
United States
Tallahassee, FL protects utility customer identities with Voice ID biometrics system
Tallahassee introduced the optional AI-enabled system for callers with utility account questions. Account holders register personal passphrases if they opt into the system. Voice ID analyzes unique characteristics in each user's voice based on the passphrase recording. A recorded voice or voice not identified by the system triggers additional authentication efforts. The system retrieves utility records for support staff once identification is confirmed.
Tallahassee, FL
United States
Tallahassee, FL expands mental health service availability with free counseling pilot
City officials and Apalachee Center offer up to three free sessions with licensed counselors per resident. Participants arrange weekday morning appointments at the Lincoln Center by phone and are not required to demonstrate insurance coverage. Counselors refer their patients to low-cost service providers after their final appointments. The counseling pilot complements recent city initiatives like non-police responses to mental health emergencies and the creation of Resilience Hubs.
Tallahassee, FL
United States
Tallahassee, FL develops Bystander public safety app for resident encounters with police
The city's Technology and Innovation Department worked with More than a Name and police officials on the first-of-its-kind app. Tallahassee Bystander allows users to activate their mobile device cameras using voice commands. Recorded audio and video are sent to three user contacts as well as a police department accountability portal. The app prevents the editing of potential evidence and anonymizes data to protect witnesses during follow-up investigations.
Tallahassee, FL
United States
Tallahassee, FL developed a customer water leak prediction and notification system
The city developed a predictive algorithm to identify potential customer water leaks. City field technicians are given analytics to prioritize field visits to customer service addresses. Customers receive automated communications regarding probable water leaks.
Tallahassee, FL
United States