Bundaberg, QLD tracks progress toward its One Million Trees goal with engagement portal
The regional council set the planting goal for the end of 2024 on the path to a net-zero community by 2030. Residents head to the portal to request two seedlings per home or up to 250 free trees as part of the Landowner Program. There are also online forms for submitting trees planted at a resident's expense and suggesting locations for council planting. Inputs from these sources produce a map of every tree planted in Bundaberg with 122,617 trees recorded as of March 23, 2023.
Bundaberg, QLD
Australia
Coquitlam, BC adopts govService Amanda by Granicus for more efficient development plan reviews
Coquitlam previously relied on emails and spreadsheets for lengthy manual plan reviews. The city added the govService Amanda platform as part of its Development Application Process Review (DAPR) initiative for efficient internal processes. The platform is a central resource for plan documents, comments, communications, and reports accessible by decision-makers. Automated reviews use city ordinances and best practices to identify potential issues early in the process.
Coquitlam, BC
Canada
Aberdeen City Council processes parking permits 63% faster
Aberdeen is a city in Scotland with a population of 196,000. Recent Scottish legislature expanded the number of people eligible to receive handicap parking permits. Now met with 260 applications monthly, Aberdeen staff were inundated. City leaders turned to their already successful partnership with Granicus govService for help. The result was a quickly launched end-to-end digital service, and a backlog reduction of 64%.
Aberdeen City Council, GB
United Kingdom
Fremont, CA's police department improves public perception & engagement with a new website
With an outdated website and a new state law, Fremont Police Department had only a short time to launch a new website. With help from Granicus govAccess experts, they met their 6 month deadline and increased citizen engagement. “We never had such a strong community response with the old website. The new govAccess website strengthens our brand and is more user-friendly, which makes the community more inclined to get involved.” - Amy Gee, Management Analyst, Fremont Police Department
Fremont, CA
United States
Kitsap County, WA addressed misinformation and citizen demand for updates with scaled communications
Kitsap County faced the challenges of the rapid spread of misinformation and a surge in citizen demand for constant updates. To deliver reliable messages and build trust with residents, the County used govDelivery to scale communications efforts — with limited staff and resources. The County sent 372 coronavirus-related bulletins that reached 3.9 million people, with an open rate of 40.6%. Their SMS messages reached a record-breaking 830,000 recipients, all achieved with govDelivery.
Kitsap County, WA
United States
Truckee, CA collects 36% more in taxes than expected from short-term rentals
With a growing number of short-term rentals (STRs), Truckee needed to collect the related transient occupancy tax (TOT), its third-largest source of revenue. With Host Compliance, they ensure all 1,700 registered hosts can easily pay quarterly taxes online. Truckee’s TOT collection for the fiscal year after Host Compliance implementation came in 36% higher than budgeted. They projected the following year to be another 23% higher.
Truckee, CA
United States
Garden Grove, CA collects evidence for 80 STR citations in 3 months
Code enforcement staff in Garden Grove struggled with enforcing the city’s short term rental (STR) ordinance amid rising complaints. Within the first three months of using Host Compliance, city staff issued 80 citations, which resulted in $160,000 in fines. The City has been able to recover many of the costs associated with regulating the STR industry in Garden Grove, hire a full-time code enforcement officer, and complete four times the amount of work in significantly less time.
Garden Grove, CA
United States
Henderson, NV brings 200 short-term rentals from illegal to compliant
Henderson’s planning staff were surprised to learn that 400 short-term rentals were operating illegally when they knew of only a few units that had caused complaints. Staff introduced new ordinances and began using the Host Compliance software — which helped bring 50% of STRs into compliance in six months. Staff report that registered properties are paying the required transient lodging taxes, which are then distributed throughout the valley.
Henderson, NV
United States
Nashville’s Codes Department achieves 90+% STR compliance
“Nobody wants a fleet of micro-hotels, bought up by investors, popping up in their quiet residential neighborhood,” said Jon Michael, Zoning Administrator. Nashville was struggling to enforce their STR regulations through a mostly complaint-driven process. Trying to identify addresses and manage compliance manually proved impossible. Since implementing Host Compliance, Nashville has more than doubled their compliance rate; 5,525 or 91% of STRs have a permit and are paying taxes with Metro.
Nashville And Davidson County, TN
United States
Durham County Council, UK saves $310k annually moving services online
In Durham County, a previous initiative to move away from paper-based, in-person services had taken more than a year to implement. The result was a single new digital process. Staff turned to Granicus govService to make digital transformation happen for more than 90 services, quickly. The branded self-service portal offers residents the ability to access services themselves instead of relying on the telephone or in-person interactions, freeing up those call centers to focus on special cases.
Durham County Council, GB
United Kingdom
Maricopa County Clerk, AZ How the Clerk's Office Handles 8,300 Online Requests
The Clerk’s Office wanted a website with a better technological foundation to provide stellar customer service and access to the judicial branch. Through Granicus govAccess, the Clerk’s Office incorporated online forms, a virtual assistant, and more to handle 8,300 requests in 4 months. “If you're looking to empower your communications department with the right tools, it’s ideal to choose a mature CMS like govAccess.” – Rich McHattie, Chief Technology & Innovation Officer
Maricopa County, AZ
United States
County of Hawaii, HI Empowers Staff to Boost Website Performance
The County of Hawai'i’s website was outdated: its codebase was limited, it didn’t integrate well with modern applications, and it wasn’t compliant with ADA requirements. Departments had limited options for presenting the content they managed. “We were looking for a holistic solution that empowered each department and their end users to take ownership of their data and content and feel proud of their online presence,” said Jules Ung, Director of the Department of Information Technology.
Hawaii County, HI
United States