Tax and Fee Assessment & Collection
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Pecos, TX adopts robotic process automation for financial management improvements
Pecos faced delays in financial processes due to a shortage of Finance Department staff. The RPA development process focused on eight areas most likely to benefit from AI-powered bots. The first round of automation handled sales tax and daily cash reconciliation from start to finish. Lessons from this initial deployment were used for automation of utility billing and IT ticket generation. Town officials will build on these successes by pursuing a fully automated accounts payable system.
Pecos, TX
United States
Bath & North East Somerset Council, GB simplifies emission-based parking fees with custom solution
The council assesses emissions-based fees at parking lots as part of its clean air efforts. Parking solutions partner Metric Group developed custom software for the automated calculation of these fees. Eighteen machines at eight parking lots pull current emissions data from the Driver and Vehicle Licensing Agency using the patron's registration number. This system offers a user-friendly interface for payments and improves enforcement of council parking rules.
Bath & North East Somerset Council, GB
United Kingdom
Barcelona, CT applies first-in-Spain municipal tax on delivery service use of public spaces
Barcelona established a tax on the gross income of delivery services receiving at least 1 million euros from local consumers. This tax applies to residential and commercial deliveries by vehicle with a maximum collection of 2.6 million euros per year. There is an exemption for deliveries made to collection points approved by the city and listed in a directory updated each year. A delivery service tax reduces traffic congestion and emissions from increased e-commerce use.
Barcelona, CT
Spain
Chicago, IL provides help for struggling residents with Administrative Debt Relief Pilot Program
This program takes aim at debts from fees and collection expenses accrued following administrative hearing fines. A Standard Relief path open to all individuals and businesses waives associated fees with full payment of fines or payment plan enrollment. There is also a Hardship Relief pathway for residents receiving utility relief or earning less than 300% of the federal poverty level. This option waives fees and costs when 50% of fines are paid or payment plans are initiated.
Chicago, IL
United States
Clark County, NV simplifies business licensing and taxation processes with Accela collaboration
Clark County found burdensome tax and licensing processes for hospitality businesses with multiple tenants. Cloud-based tools from Accela create a single invoice and registration process for easier business compliance. The new system will be customized for simple migration of business records and integration with existing processes. County officials anticipate future use of Accela technology for cannabis and autonomous delivery businesses.
Clark County, NV
United States
Köln, NW improves the accuracy of its wastewater taxation system with a geospatial AI system
Köln's wastewater authority previously used manual inspections and self-reports to identify impervious surfaces for taxation. Municipal officials worked with Hexagon on a GeoAI platform using components from Leica and Melown Technologies. Aerial images and LiDAR data are analyzed by an AI platform for accurate mapping of pavement on private property. This system may also be used for simulations of climate mitigation efforts involving pavement renaturalization.
Köln, NW
Germany
Middlesbrough Council, GB streamlines tax collection process with Voicescape Collections platform
Council officials approved a six-month pilot of the platform in response to declining tax payments due to COVID-19. Voicescape Collections automates outreach to households with past-due council taxes and housing benefit changes. The platform transfers inbound calls from residents and provides useful prompts based on tax records. Revenues & Benefits team members focused on early interventions for struggling residents as manual tasks were handled by the system.
Middlesbrough Council, GB
United Kingdom
San Jose, CA approves gun liability insurance and fee with first-in-U.S. harm reduction ordinance
The Gun Harm Reduction Ordinance requires every household with at least one firearm to hold current liability insurance. There are no minimums set in the ordinance but policies must cover losses from accidental firearm discharges. San Jose also applies a $25 annual fee to each household with registered firearms. Collected fees cover violence prevention, firearm safety, and mental health services through a non-profit partner.
San Jose, CA
United States
Boone County, KY streamlines business licensing and occupational tax processes with GovOS portal
County officials selected the GovOS platform to simplify payroll, net profit, and other tax payments by 20,000 payers. Platform users complete tax documentation with help from auto-filled information across forms. Staff resources previously used on manual review can be deployed elsewhere thanks to automated audits, extension requests, and balance management. The system helps Boone County improve the collection of taxes and fees representing half of its general fund budget.
Boone County, KY
United States
Jackson County, MO simplifies Board of Equalization appeals process with digitization project
County resources were strained when appeals spiked from an average of 7,500 to 22,102 in 2019. The Parcel Viewer tool allows property owners to review their assessments and complete appeals requests without county office visits. Appraisers and their supervisors are automatically updated on appeals through dedicated ArcGIS dashboards. The Board of Equalization accesses its own dashboard for hearing schedules, document reviews, and property comparisons.
Jackson County, MO
United States
Martinsburg, WV builds on GIS mapping successes with Stormwater Fee Calculator Dashboard
Martinsburg's GIS team created its first digital map of stormwater infrastructure in 2018. City officials approved a Stormwater Utility in line with state and federal clean water regulations in 2021. The digital stormwater map and a report by geodata firm Fugro assisted in the initial calculation of utility fees based on each lot's impervious surface area. Lot owners find estimated and maximum calculations of their stormwater fees by entering their addresses into the Dashboard.
Martinsburg, WV
United States
Helsingborg, SE launched a new anonymous tip service for reporting incorrect welfare subsidies
The city of Helsingborg's Health and Care Administration launched a new anonymous tip service for incorrect payments. The service was designed to prevent companies and private individuals from taking advantage of welfare by allowing anyone to notify the city directly if they suspect that someone is receiving compensation to which they are not entitled. The city investigates all tips and files a police report if they suspect a subsidy violation.
Helsingborg, SE
Sweden