Nacka, SE implemented an award-winning digital building permit application e-service
Nacka, SE digital building permits
The Municipality of Nacka implemented an award-winning digital building permit application process. The previous process allowed customers to submit building applications digitally but still required staff to manually review and register the pdf files. The new e-service system is streamlined by automatically integrated applications into the the business system. The e-service is more efficient and reduces the burden on the administration.
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Project Succeeded
Nacka Municipality's building permit unit received the eDiamond Award for his work with the municipality's digital building permit applications. Since the new e-service was introduced in 2019, the proportion of building permit applications that are handled digitally has increased from 2 to 98 percent!
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